Before any flight, check with your airline and embassies or consulates to ensure that there are no specific measures in place in the country of destination. If you need to cancel, change or postpone a trip, contact your airline or tour operator directly.

Check-in desk
Just as you can check in using one of our online facilities, you can also experience a trouble-free and speedy check-in at one of our airport check-in desks using the following steps:

• Please ask at the information desk (located in the middle of Departure Hall) if you need any guidance. There are also several information displays throughout the Departures Hall that provide flight information and check-in row numbers.
• Go to your company check-in desk at the airport. Here you will meet our Ground Services staff.
• Check-in usually opens three hours before your flight’s departure time and closes 60 minutes before your flight takes off.
• For Domestic Flight Check-in usually opens 75 min before your flight’s departure time and closes 20 minutes before your flight takes off.
• Web check-in passenger can use Drop off counter facility.
• During the Pandemic Period, it is mandatory to apply check-in desk and make airport check-in for all kinds of passengers (mobile, online)
• Please make sure you’re carrying all the required travel documents with you. These include your ticket, passport, exit permit, and destination visas.
• Show all your travel documents such as ID and passport to our Passenger Service desk staff along with any other documents relating to special circumstances, for example, doctor’s notes. Passengers who have bought discount tickets must at this point show the documentation that qualifies them for the discount to our staff. 
• If there are no issues with your documents, our staff will check your baggage and take it from you. If you have exceeded your baggage allowance, extra baggage procedures will be applied. 
• Once your baggage has been processed, our staff will give you your boarding pass and direct you to your boarding gate.
• Some additional fees may be charged. You can check the relevant airline site for airline applications and additional fees. 
• Special assistance travelers should give their airline as much advance notice as possible regarding any specific requirements or needs.
• Expectant mothers who are more than 28 weeks pregnant should carry a medical certificate confirming that they’re fit for air travel.
• Parents or guardians of unaccompanied minors should give the airline as much advance notice as possible, and make sure they’re carrying all the required documentation.
• Special assistance travelers and unaccompanied minors receive priority processing when check-in at Tbilisi International Airport. 
• If you’re travelling with animals, please take the animal(s) with you to your check-in counter. Please make sure you’re carrying all the required documentation and have arranged everything with your airline in advance.
• If you’re late for check-in, please approach your airline’s office in the departure hall for assistance.

Special assistance 

• Please inform your airline in advance if you require personal assistance.
• Please arrange with your airline if you need oxygen, stretchers, or other medical assistance a minimum of 72 hours early before departure time.
• Don’t forget to carry all the necessary documentation. Please consult your airline as early as possible before you start travelling.
• To ensure the best service quality and cut your wait to a minimum, you must notify your requirements to the airline or your travel agent from the time of booking and at least 48h before your flight.
• Whether you travel by car, by taxi, or by public transport, once you reach the airport customer assistance terminals are allowing you to notify us of your arrival. You may also go to the information desk or check-in counters of your airline in the terminals to obtain our assistance. Once notified, our reception and accompanying service will come and collect you from where you placed the call. we recommend parking in the car parks closest to the terminals
• Call the number written on the information panel located at the departure terminal entrance and an escort will soon come to collect you.
• Once you have called, the escort in charge of receiving you will join you to escort you through the terminal and up to the aircraft.
• Tbilisi International Airport offers barrier-free access and dedicated facilities to make travelling more comfortable for passengers who require special assistance.
• To ensure their wellbeing, special assistance travelers are usually boarded first and off-boarded last from their aircraft.
• The airport can arrange a personal helper to accompany you at all times and assist with check-in, passport control, security checks, baggage claim, and Customs.
• Complimentary wheelchairs are available throughout our passenger terminal; please ask at the nearest information desk. If you require assistance with moving around in a wheelchair, please inform your airline in advance so that a personal helper can be arranged.
• Washrooms adapted for passengers with reduced mobility are available at many points across our passenger terminal. Just follow the signs, ask at an information desk or use our airport map to find one nearest you.

Baggage

Limits are set on the number of luggage items, dimensions and weight of carried baggage depending on the destination, ticket category and airline. You may have to pay an additional fee for baggage beyond the limits.

Please obtain information from your airline regarding the weight and other details of baggage privileges before travelling and check your ticket.

Also obtain information regarding dimension and weight limits for hand luggage inside the cabin.

Security Check

IMPORTANT POINTS TO BE COMPLIED WITH BY PASSENGERS PRIOR TO FLIGHT

• When purchasing your tickets, do not forget to learn the time you need to be at the airport prior to your flight.
• For your own safety, please prepare your own luggage and do not accept any items or packages given to you to be delivered to someone else.
• Obtain information from the airline regarding safety procedures for the destination and departure countries.

For Your Safety:

Attend to your bags and possessions at all times. Do not leave bags unattended even for a very short period. Do not forget, unattended luggage will be confiscated and/or destroyed by the Security Staff.

Do not accept any packages from strangers.

Do not joke about having weapons or bombs to indicate terrorist activity. Do not forget! Such statements may lead to misunderstandings.

Items Barred from Hand Luggage

1. Weapons & Firearms:

Any caliber grooved weapons

Any and all shotguns and machine guns

Fake firearms or toy weapons

Air guns

Toy guns

Masked or camouflaged weapons (i.e. pen knives)

Starting pistols

Pieces of weapons (except telescopic target boards or target boards)

Ball firing weapons (plastic or metal)

Point guns

Launchers and catapults

Electric powered shock devices

Gun–shaped lighters

Industrial bolt, nail and harpoon guns

Bow and arrows

Harpoon guns

Sedative injection devices for animals

Paint guns

Pistols and capsules

2. Sharp Edged Weapons and Items

Any variety of ax

Arrows and darts

Spears, pikes, harpoons

Hooks

Ice Axes

Choppers

Launchers

Cleats

Daggers

Clasp or gauge knives

Blades, swords, bayonets

Sharp edged and arrowed knives

Diving equipment (oxygen tube, divers knife)

Scissors (sharp 6cm)

Ice breakers

Razors and shaving knives

Metal cutters

Needles

Jack knives

Corkscrews

Climbing Equipment (adze, hammer, ice ax etc.)

Skiing, walking and climbing sticks

Nail Files

Skewers

Umbrellas

Box cutters

Any items used for fighting, attack and defense (long sticks, swords, telescopic batons, knuckles, bayonets, maces, mace whips, choking wire or chains, skewer sticks, nunchakus etc.)

Ice skates

Pen knives

Hunting Knives

Any type of carpentry tools (hammer, screwdriver, drill, saw etc.)

Sharp medical tools (lancet, scalpel etc.)

Cutlery (spoon, knife, fork)

Hypodermic needles

Battery operated screw guns, drills and heads/tips

Electrical saw

3. Explosives and Flammable Substances

Fuse and detonators

Dynamite and imitations

Fireworks (rockets)

Hand grenades and imitations

Plastic explosives

Imitated explosives

Mine, gunpowder and other army commodities

Ammunition and munitions

Flammable liquids (Petrol, Benzine, Diesel, Alcohol, Ethanol, Gas Oil etc.)

Spray paints

Thinner and turpentine

Gas and gas cylinders (Oxygen, Propane, Butane, Acetone)

Liquid and gas for lighters

Imitation flammable items

Matches which are ignitable on all surfaces

Beverages with 70% or more alcohol level

4. Commodities which do not have sharp or pointed tips/heads:

Golf clubs

Cricket bats

Baseball bats

Hockey sticks

Oars (canoe etc.)

Cuffs

Rackets (tennis, squash)

Lacrosse sticks

Any kind of cue (billiards etc.)

Skateboards

Fishing equipment and fishing gear

Any kind of baton, club or stick

Ski equipment

Rope, Hawser

Surf boards

5. Chemicals and Toxic Substances:

Acids and batteries

Radioactive materials

Dry ice (more than 2kgs)

Selfflammable substances

Fire extinguishers

Dog repellent sprays

Poisons

Substances which are contagious and may create biologic danger (septic blood, bacteria and viruses)

Sprays which may cause disability or limit defense (pepper spray, tear gases, CN and CS gases which look like key rings.

Chlorine and bleach

Pressurized gas cylinders

Abrasives

WISHING YOU A PLEASANT JOURNEY

We Would Like to Call Your Attention To The Following Security Issues:

1 If security is thought of as a chain, the strongest link in this chain is the people who use the airlines: In other wordsYou!

2 If you haven’t prepared your own luggage or your luggage has been taken to the airport without you attending to it, please inform the security staff about this.

3 Please inform the security staff of any suspicious behavior of others during the security checks, at the terminal or on board.

4 If you notice any luggage, mobile phone or packages left behind on board while leaving the aircraft, please let the cabin crew know.

5 Do not accept any luggage or package from anyone due to excess weight etc. during checkin.

6 Please assist the security staff while they talk you through the procedures, bearing in mind that this is for your own safety.

7 Please keep in mind that any illegal activity in our airports or on our aircraft will negatively impact our country.

9 Ask for information from airline companies regarding Barred Commodities on board or at the sterile areas or visit our website.

To Avoid Wasting Time and Causing Queues during Security Checks;

a While waiting for your turn at the security check points and without waiting for a prompt from the staff, if you prepare any items such as mobile phones, pens, pocket change and jackets, coats, overcoats and belts to be placed on Xray device this will save time.

b For Flight Safety, it is forbidden to take on board any kind of sharp, flammable or flashing items. Therefore, you will save time if you put any of these items you may have into your luggage going into cargo at the checkin desks before arriving at the security check points.

c Please put your hand luggage and any electrical/electronic equipment on the xray machine conveyor belt, taking them out of their bags/covers to be checked individually.

d At the Check Point, without waiting for a warning from the duty staff, please queue in front of the check point and prepare yourself as explained above in the quickest manner.

e Do not cross the red line before the person in front of you is cleared.

f In case of an alarm signal from the Gate Metal Detector, please check if you have any metal items on you and go through the detector again; if a signal is heard again please act according to the instructions of the security staff.

g If you have any valuable items on you such as gold jewelry or money please let the security staff know in advance to arrange a private search in a closed cabin.

h The xray causes damage only to professional cinema film. If you are carrying such film, you will need to bring a charge tent with you to the security check point for a manual check to be carried out.

i Security Devices are in accordance with health standards and with permission from the Georgian  Atomic Energy Commission. The devices are checked at regular intervals.

j Please do not ask to be exempt from security checks; security checks are for everybody.

k It is forbidden to enter the airports in possession of weapons, explosives, imitation guns, toys etc., which may be used for illegal activity; if you have such items with you, you need to report this at the check points.

FAMILIES WITH CHILDREN

In order to maintain a secure environment within our airports for passengers and their relatives, all our guests visiting our airports are subject to security checks regardless of age.

Please see below our timesaving suggestions at the security check points for families traveling with children;

Items Subject to x-ray Check:

• All luggage/handbags and laptops including those belonging to your children are checked through the x-ray device. All baby push chairs, potties, chairs and similar items which are suitable in size for the xray device are also checked.

We would like to remind you that:

• When arriving at the Security Check Point, you need to place all the items in your child’s pockets in the plastic trays provided and put it through the x-ray device;
• Manual search is performed by the security staff for items which are too large to go through the x-ray device; maximum care is taken during this procedure to avoid any damage to your items;

At Gate Metal Detector Points:

• All items such as push chairs and cradles must be put through the Gate Metal Detectors for the Security Staff to be able to carry out the security checks in an attentive and careful manner;
• During this time, you should not give your child over to be taken care of by 3rd parties in front of or behind you;
• People traveling with children but without a companion who may be offered help from other passengers, can assist the Security Staff by taking into consideration the instructions from them in this respect;
• Security staff may ask for your assistance during security checks involving children.

Tax Free

A foreign citizen is due a VAT refund prior he/she crosses the economic border of Georgia. Goods should be purchased in a shop, which is authorized to issue a special receipt on VAT refund. Authority of issuing of such receipt is granted by the Revenue Service. Tax Free service implies refund of VAT paid by citizens of foreign countries on goods purchased in Georgia.
NOTICE: You will be denied refund if you do not meet terms & conditions; it is an offence to pass goods to the third party on the Georgian territory once you have obtained the stamped receipt.