TBILISI INTERNATIONAL AIRPORT

Tbilisi Airport

Information

Information desks are located in the center of the Departure and Arrival Terminals and are staffed 24 hours a day.
Information on flights, the layout and facilities of the terminal is available face to face as well as by phone 24 hours a day.

Phone:
Departure Terminal: + 995 32 231 03 41
Arrival Terminal : + 995 32 231 04 21

Health

Medical points are located at Arrival and Departure terminals of the airport, where qualified doctors are ready to provide medical assistance 24 hours a day.
Phone: +955 32 310 345 / +995 32 310 467

WC

In the departure terminal: there are 4 men’s, 4 women’s WCs, 3 for passengers with restricted mobility, and 2 mother and baby rooms available on the ground floor. In the sterile zone, there are 4 men’s, 4 women’s WCs, 4 WCs designated f for passengers with restricted mobility, and 2 “mother and baby” rooms.

In the arrival zone there are 3 men’s, 3 women’s WCs, 3 mother and baby rooms, and 3 WCs for passengers with restricted mobility, and in the meeters’ hall 1 men’s, 1 women’s WC, 1 for passengers with restricted mobility, and 1 “mother and baby” room. All the toilets are marked with signs and directions are provided on the information banners.

Disabled & Special Need Passengers

Services for the disabled and handicapped

If you have a disability of any kind or mobility is reduced and need help at the airport, you should always book assistance in advance with your airline or your travel agent. This is so that we can have the right help and equipment ready for you. 
Please follow these simple steps:

At the time of booking your flight or at least 48 hours in advance of traveling, please contact your airline directly or via your travel agent to book assistance.

You should also tell your airline if you intend to take your own mobility aid such as a wheelchair or scooter.

If you are unable to book assistance in advance, then please make your way to the information desk or to the special assistance stand located at the entrance of the Departures Terminal and dial the number to speak to a member of staff who will assist you.  You can also report directly to the check-in counter and get assistance.

Your assistance will continue for as long as you need it on your journey.

If you have booked special assistance and are unable to travel through the airport without a carer or companion, we will ensure that they can accompany you throughout the entire journey. If you are traveling in a larger group then it would be best to nominate one person to stay with you. 

Traveling with an assistance dog

Assistance dogs are the only dogs allowed into the terminal buildings except for those animals traveling on flights.
It is important that you make sure your airline is aware that you are traveling with your assistance dog at least 48 hours before you travel so that you are given help at Tbilisi Airport. When you arrive at the airport please go to the information desk or to the special assistance stand located at the entrance of the Departures Terminal and dial the number to speak to a member of staff who will assist you.  
Please make sure your dog has the necessary documentation to fly, including those set out in the regulations of the countries you are traveling to and from.

Traveling with medical conditions

If you are traveling with pre-existing medical conditions and need special assistance, please inform your airline or contact the customer service of your airline well in advance. 

Traveling with medical equipment
Normally breathing devices such as personal oxygen concentrators (POC) and apnea breathing devices (CPAP) are permitted on board, but airline approval is always required. CPAP machine needs to fit on the carry-on baggage allowance. Please contact your airline directly. 
Traveling with a wheelchair or other mobility aid
You are welcome to travel with your own mobility equipment, such as wheelchairs, mobility scooters, or walkers, but please do advise your airline in advance.  

  • Departing from Tbilisi Airport

If you are flying from Tbilisi with your own equipment you can take it right up to the departure gate. Please make sure your airline knows in advance that you’ll be traveling with your own equipment.
If you are traveling with an electric wheelchair or mobility scooter staff will meet you at the departure gate to help you make sure your scooter is safely turned off for the flight or your wheelchair folded. It helps us keep delays to a minimum if you know how your device works in advance.

  • Arriving at Tbilisi Airport 

When you arrive at Tbilisi Airport, your wheelchair or mobility aid should be there as you disembark the aircraft.
Staff will unload your wheelchair or scooter from the hold along with the other baggage and cargo that is carried in the hold. Once this has been unloaded, it will be brought up to the aircraft door via the nearest lift.
In the unlikely event that your mobility aid is lost or damaged during a flight, then please report this immediately to the airline. You will need to complete a report in the baggage reclaim hall and you will get a reference number. 

Ambulift and steps

Some aircraft are connected to the jetty by an airbridge, but others use a flight of stairs down to the tarmac. If you’re unable to take the stairs or the airbridge, special assistance staff will use a vehicle called an Ambulift to assist you off of the aircraft. The rear section of the Ambulift can be elevated to meet the aircraft door, before being lowered to bring you to ground level. After this, you’ll be driven a short distance to the terminal building. Special assistance staff will be with you to assist during the process and will assist you with your journey along the arrivals route.

Children traveling alone and young travelers

Airlines have varying policies and fees when it comes to children flying alone and there are no international guidelines for unaccompanied minors. 
Some countries’ immigration departments require additional documentation for all children traveling into, out of, or transiting through their country. In addition, some countries have specific requirements for unaccompanied children, children traveling with another person other than their parent or guardian, and those accompanied by only one parent/guardian.
The extra documentation that you may require varies depending on the country, so please check with the relevant country authorities to make sure you have everything you need before you travel.

Directions : Wheelchair Assistance Service info

Lost Luggage

Lost Luggage Office can provide service to passengers with delayed, lost and damaged luggage, as well as left behind and personal belongings located in the arrival hall next to baggage carousels.

Phone: (+995 32) 2310 263; (+995 32) 2310 328

E-mail:Tbslostandfound@tav.aero

Luggage Office

Tourists and Passengers arriving to Tbilisi International Airport have the opportunity to store their bags safely at the Left-Luggage Office, located in arrival hall, which is open 24 hours a day.
Daily charge for standard bag (up to 90 cm.) is 10 GEL and for large size bag 20 GEL.

 Phone: (+995 32) 2310 263, (+995 32) 2310 328

“primeclass” CIP Service


Tbilisi International Airport CIP Departure Service

  • Greeting at the terminal entrance by a CIP hostess and a porter
  • Check-in transactions at the exclusive counter in the company of a CIP hostess
  • Duty-Free shopping with the assistance of a CIP hostess
  • Access to the CIP Lounge
  • Company of a CIP hostess to the gate

Tbilisi International Airport CIP Arrival Service

  • Greeting by a CIP hostess and a porter in front of the aircraft door
  • Transfer from the aircraft to the lounge in special vehicles
  • Porter service to the lounge
  • Passport, custom and visa transactions at the lounge in the company of a CIP hostess
  • Company of a CIP Hostess and a porter to your vehicle

Please click here for make a reservation.

Banks & Currency Exchange Offices

The branch offices and ATMs of a variety of banks are at the service of our passengers located in all airport zones. Airport also provides a vast selection of foreign currency exchange offices both in arrival and departure terminals.

Departure Hall 

•    Bank of Georgia Branch
3 ATMs and 2 PAY Box points

•    TBC Bank Branch 
ATM and PAY Box point

•    Liberty Bank service point

•    Smart Exchange
 Currency Exchange Machine 

Arrival Hall

•    Liberty Bank Branch 
ATM  

•    Bank of Georgia Branch
 ATM and PAY Box point

•    TBC Bank Branch 
 ATM

Bank of Georgia     https://bankofgeorgia.ge/    Departures/Arrivals Hall
TBC Bank   http://www.tbcbank.ge  Departures/Arrivals Hall
Liberty Bank   www.libertybank.ge Arrivals hall       
Banks & Currency Exchange Offices

Internet / Wi-Fi

With a Wi-Fi-enabled device, passengers can enjoy free wireless internet access at most of the seating and public areas in our passenger terminals (Departure and Arrival terminals). No registration is required.
Please follow these simple steps to get connected:

1.    Disable data service (e.g. 3G or 4G) to avoid the roaming service fee
2.    Select one of the following connection networks:
Tbilisi Loves You
Airport Free Wi-Fi
3.    Click “Agree and Continue” after reading all terms and conditions